Privacy Policy

1. Introduction

Pendulux takes the handling of personal data seriously. This policy explains what information we collect when you use this website or contact us about watch repair services, how that information is used, and how it is protected.

This website is operated under Thai law. For visitors from the European Economic Area, we have endeavoured to align our practices with the principles set out in the General Data Protection Regulation (GDPR) where relevant. We do not knowingly collect personal data from individuals under the age of 18.

2. What Data We Collect

We collect personal data only when you voluntarily provide it through the contact form on this website. The categories of data we may collect include:

• Name — to address you in correspondence.
• Email address — to respond to your enquiry.
• Phone number — optional; used only if you request a call-back.
• Message content — the text you provide describing your watch or request.

We also collect limited technical data automatically when you visit the website, including your IP address, browser type, and pages visited. This is collected through cookies and analytics tools (see Section 5).

Legal basis: Personal data submitted via the contact form is processed on the basis of your consent (Article 6(1)(a) GDPR, where applicable) and our legitimate interest in responding to enquiries (Article 6(1)(f)). Technical data is collected on the basis of legitimate interest in understanding how the website is used.

Retention: Enquiry data is retained for up to 24 months from the date of last contact, then deleted. Technical/analytics data is retained in accordance with the terms of the relevant third-party service.

3. How We Use Your Data

• To respond to your service enquiry or question.
• To confirm appointment or collection arrangements, where applicable.
• To send follow-up communication related to a service you have used, if you have provided contact details.
• To understand general patterns of website use in order to improve the site's content and usability.
• To comply with legal obligations if required by Thai law or relevant regulations.

We do not use your personal data for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data Protection Measures

• This website is served over HTTPS, encrypting data in transit between your browser and our server.
• Access to any stored enquiry data is restricted to authorised staff at Pendulux.
• We do not store payment information. Any payment transactions, if applicable, are handled externally.
• In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected individuals and relevant authorities as required under applicable law.

5. Cookies

This website uses cookies to store your consent preferences and, where enabled, to support analytics. Cookies are small text files stored on your device. You can manage your cookie preferences at any time via our Cookie Policy page.

We use the following categories of cookies: essential (required for the site to function), analytics (to understand site usage, such as via Google Analytics), and preference cookies (to remember your consent choices). Marketing cookies are listed but not currently active.

6. Third-Party Services

We may use the following third-party services that may process limited data about visitors to this website:

• Google Analytics — anonymous usage statistics (IP anonymisation enabled where supported).
• Google Maps — embedded map for our workshop location. Google's privacy policy applies to this embed.
• Font and CDN services — Google Fonts and Cloudflare CDN may log requests in accordance with their own policies.

This website may contain links to external sites. Pendulux is not responsible for the privacy practices of third-party websites.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access — to request a copy of the data we hold about you.
• Rectification — to correct inaccurate or incomplete data.
• Erasure — to request deletion of your data, subject to legal retention requirements.
• Portability — to receive your data in a structured, machine-readable format.
• Objection — to object to processing based on legitimate interest.
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. EEA residents also have the right to lodge a complaint with the supervisory authority in their country of residence.

8. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. Significant changes will be noted with a revised "Last Updated" date at the top of this page. Continued use of this website after a policy update constitutes acceptance of the revised terms.

10. Contact for Data Enquiries